Aspire2 Neurophysiotherapy Privacy Notice

The General Data Protection Regulation, incorporated in the UK by The Data Protection Act 2018 (Act), requires us to provide you with important information on how we collect and use your personal data. At Aspire 2 Neurophysiotherapy we are committed to protecting your privacy and take this very seriously.

Our contact details

Sasha Wyman

Aspire2 Neurophysiotherapy
10 Oak Hill
Hollesley
Woodbridge
Suffolk
IP12 3JY
07905015739
Aspire2neurophysio@gmail.com
www.aspire2neurophysio.co.uk

What type of information we have

Information can include: name, date of birth, address, phone number, e-mail address, address and IP address.

How we get the information and why we do we have it

On our website

Please refer to our cookie policy.

Our website may contain links to other third-party websites, if you use a link to an external website our privacy policy no longer applies.

Enquiries via e-mail

If you enquire about our service via e-mail, we will need to hold details of the person who requested this information, this will usually be name, telephone number and e-mail. Once the enquiry has been dealt with and the person enquiring is no longer receiving services from aspire 2 neurophysiotherapy then these details will be deleted.

Enquiries via telephone

If you enquire about our service via e-mail, we will need to hold details of the person who requested this information, this will usually be name, telephone number and e-mail. Once the enquiry has been dealt with and the person enquiring is no longer receiving services from aspire 2 neurophysiotherapy then these details will be deleted.

Enquiries via social media

People who contact via Facebook will be stored in our inbox for 2 months and after this time the message will be deleted.

Client Privacy Policy

The General Data Protection Regulation (GDPR), incorporated in the UK by the Data Act 2018, requires us to provide you with important information on how we collect and use your personal data.

There are 3 reasons why we collect personal information. The lawful basis for this are: -

a) Consent, you have the right to withdraw this at anytime

b) Legitimate business interests

c) Contract

The purpose of processing your personal data is because you have asked for a service provided by Aspire2 neuro physiotherapy, so that you can enter a contract.

What we do with the information and how we store your information

We may need to share your data externally with GP’s, Consultants, Physiotherapists, Case Managers, Solicitors and other health care professionals in order to keep them updated of your treatment with us.

We do not share any information outside the EU

Aspire2 Neurophysiotherapy will under no circumstances give access to your information to any third party for any purpose, either commercial or otherwise. If you have given consent to the use of your data and you subsequently change your mind you can stop our storage of your contact information by calling us or sending an e-mail (contact details at top of page).

We store personal information on secure cloud-based servers that are managed by us, and occasionally hard copy files that are kept in a secure location. Personal information that we store or transmit is protected by security and access controls, including two-factor authentication, and data encryption where appropriate.

You also have several rights with regard to data that we hold about you. For example, you can request access to your data, and require that we rectify it or erase it. We will consider your requests fully. However, this does not mean we will automatically agree to your request, as we may have other obligations that outweigh your rights, e.g. we may be required to legally defend our activities.

We retain data for a number of reasons and will only keep it for as long as is necessary. Time limits imposed on us are due to our statutory obligations.

-Financial data must be kept for 6 years

-Client records (adults) must be kept for 8 years after conclusion of treatment or death.

How to complain.

Should you require information or in the event that you are not content with how we are managing your personal data, please contact the individual named by using the contact details supplied above.

You should be aware that you have the right to lodge a complaint with the UK’s independent data regulator, the ICO, see details below.

https://ico.org.uk/make-a-complaint/

ICO Helpline: 0303 123 1113.

Cookie Policy

Cookies

Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information. These cookies can be used to enhance your experience of a website, creating greater personalisation of the content and services you see. Cookies are also used by third parties like Google, to enable them to provide statistical data of website visitors.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies so you will see adverts when browsing relevant to what you have searched for.

You can set your browser not to accept cookies and the below websites tell you how to remove cookies from your browser.

We have tried to cover all cookies in this list that we or our service providers use.

Performance Cookies

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.

By using our website, you agree that we can place these types of cookies on your device.

Session Cookies

These are needed for the website to run, it does not collect any information about the user and expires at the end of use.

Google Analytics cookies

We use Google Analytics for our analysis of website statistics. Google sets cookies to help us see estimated numbers of visitors to the website and volumes of usage. To understand these further and see their default expiration time please

visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

Other Google cookies

OTZ - Google uses these cookies to help customize ads on Google property like Google Search. It uses them to remember what the user has clicked to be able to better advertise to their specific browsing behaviour.

APISID, SID, SSID, SAPISID, NID, HSID - These cookies are from Google maps and are used to store and see the behaviour of Google Map users.

1P_JAR - These cookies are used to gather website statistics, and track conversion rates.

You can read further details of Googles cookies here https://policies.google.com/technologies/types.

Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

The information these cookies collect is anonymised and they cannot track your browsing activity on other websites.

Aspire2 Cookie acceptance

Our website provides you with the options to agree to cookies being used. Clicking 'I Accept' will set a cookie called 'cookieagree' which will last for 14 days on the users browser and will stop the cookie confirmation pop-up from showing itself whilst the cookie still exists.